No IT team?
No problem!
Technical Support
You have made the decision to invest in the Apple ecosystem, so you should receive service and support from the people who know the technology best. iStores dedicated small business team is equipped in offering its small business clients a variety of distinct setup and support options.
Our Technical Support services:
In-store technical support
Complimentary technical and set up support available at any iStore nationwide. Our in-store team is ready to assist businesses with all troubleshooting, setup and repairs.
Book a technical appointment now.
Remote technical support
This programme includes:
- General service desk escalations
- Troubleshooting anything Apple, including:
- Printing
- Backups
- Accounts configurations
- Software upgrades
- Application installs and uninstalls
- Compatibility testing
- Integration planning
- Deployment Security CIS recommendations
- Apple suite of applications
- Apple Productivity including iCloud Network Connectivity
Technical Upskilling Program
Companies that prefer to keep skills in-house can opt for one of our upskilling programs.
- Technical Webinars – monthly webinars covering all things Apple.
- How to Guides – series of how to guides on key topics such as Apple Business Manager, MDM, Security and more.
- Knowledge Based Articles – creation of Knowledge based articles as required by your business.
- Embedded upskill program – 1 to 6 month onsite engineer focused on upskilling your support or project team.
Our Support SLA
- Ad hoc support on an hourly basis.
- Bundled Hours SLA support with agreed response times.
- Onsite Support* (Gauteng only).
- Embedded Support for projects or long term.
Contact us for all your support needs and one of our business experts will get in touch with you.