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Let us be your

technical support

and continued solution

You have made the decision to invest in the Apple ecosystem, so you should receive service and support from the people who know the technology best. iStore Business is South Africa’s leading Corporate Apple Support company offering its business clients a variety of distinct set up and maintenance options. This includes Zero Touch Deployment through to SLA’s, embedded support, skills transfer programs and remote support on an ad hoc basis.

iStore Business Technical team will assist and ensure your Apple devices are smoothly embedded into your organisation. Whether you need to optimise your existing Apple environment or are setting it up new we will assist to make the journey as seamless and quick as possible.

Deploy

We will focus on ensuring your company is set up for Zero Touch Deployment enabling the ability to ship devices to a user at any location and have them connected, secured, provisioned and productive in the shortest possible timeframe.

Manage

Manage your Apple Fleet the simple and easy way using Apple Business Manager and MDM services. We are here to help you set it all up correctly to ensure all end points can be managed remotely.

Support

Apple Devices have been proven to require less long-term support. For those times that you do require support the iStore Business Technical team has a variety of options for you.

Support Services

90 Day Free Tech Support:

Remote support for all new clients when you purchase an iPad, iPhone, or MacBook from iStore Business. Available during business hours.

This program includes:

  • General service desk escalations
  • Troubleshooting on anything Apple, including:
  • Printing
  • Backups
  • Accounts configurations
  • Software upgrades
  • Application installs and uninstalls
  • Compatibility testing
  • Integration planning
  • Deployment
  • Security CIS recommendations
  • Apple suite of applications
  • Apple Productivity including iCloud
  • Network Connectivity

Technical Upskilling Program:

Companies that prefer to keep skills in-house can opt for one of our upskilling programs.

  • Technical Webinars – monthly webinars covering all things Apple o How to Guides – series of how to guides on key topics such as Apple Business Manager, MDM, Security and more.
  • Knowledge Based Articles – creation of Knowledge based articles as required by your business
  • Embedded upskill program – 1-6 month onsite engineer focused on upskilling your support or project team

Our Support SLA:

  • Ad hoc support on an hourly basis
  • Bundled Hours SLA support with agreed response times
  • Onsite Support* (Gauteng only)
  • Embedded Support for projects or long term

Contact us for all your support needs and one of our business experts will get in touch with you.

Our business team on your team

Deployment Services

Include:

  • Implementation and set up of Apple Business Manager
  • Investigation, implementation and set up of best MDM solution to meet company requirements
  • Identity provider configuration for service authentication (E.g., AD, Azure, Google etc)
  • Provisioning user profile and settings including endpoint restrictions and configurations
  • Set up of UAT (User acceptance testing) and upgrade path (New OS, Software updates etc)

Management Services

Include:

  • Ongoing device maintenance and profile management
  • Updates to production device configurations
  • Addition, updates, or removal application stacks
  • Upgrades to ID providers, services, and integration requirements
  • General MDM and endpoint maintenance for seamless productivity
  • Security – updating security configurations based on leading guidance documents from NIST, NASA, LANL, and SP
  • Security updates to end points

For more information on our deployment and management services contact us today

Apple Readiness

Whether you are looking to optimise or set up from new an Apple Readiness Assessment looks at all key areas to ensure Apple can be smoothly integrated into your existing infrastructure and support programs.

Technical Upskilling Program:

  • Application Gap Analysis – determine compatibility of existing applications.
  • Network Facilitation – Ensure network optimised for Apple Services, Accessibility, Security, Deployment and Support
  • Security Configuration – Enable Apple security stack to secure end point and integrate into existing end point security solutions
  • Performance Benchmarking – Set up and run benchmarking to determine productivity and performance gains vs existing fleet
  • Deployment and remote management – optimise or set up of Apple Business Manager, MDM solutions for zero touch deployment and ongoing remote management.

Companies can opt for a quick snapshot assessment or a full Apple Readiness solution that does a deep dive into each element with a report provided with recommendations on each key area.

Get your business Apple-ready with iStore Business,
contact us today

Contact us