For in-store contracts
Cash back on iPhone trade in for cellular upgrade strictly works against a single iPhone for trade in, not multiple devices.
Cash back will only be available on iPhone trade in. Cash back is currently not available for any other Apple device.
Cash back for cellular contract upgrades is only applicable upon a successful activation of the cellular contract.
Cash back will not be paid prior to receiving the network activation notification. Activation time can vary per network.
Customers must trade in within 30 days after successful contract completion.
Cash back is not applicable for migrating a contract to an existing device. Cash back only applicable when upgrading to a new contract or contract upgrade to a new device only.
Cash back will be limited to a maximum possible payment of R20 000.
Cash back on your trade-in value is strictly limited when upgrading your cellular contract at iStore. iStore gift card is available for all other trade-ins.
Cash back is specific only to individuals contract new lines or upgrades and not business contracts.
Customers only qualify for cash back, once they have provided their banking details.
Customers are required to have a valid South African I.D and proof of their South African bank account details - Cash back is only valid for South African bank account holders.
For in-store cash back offering, EFT are expected to clear within 48 - 72 hours following final approval. Times can vary for transactions over weekends.
Any cash back offering which requires a manual processing will take up to 10 days for processing.
For contracts processed online, customers may go in store to process the trade in. This may require manual processing and can take up to 10 days to reflect in your bank account.
If interested in cash back, ensure to back up your trade in device, deactivate Find My iPhone and restore settings.
Cash back is applicable for customers coming into an iStore