iCare how-to's

• How to register paid for iCare

  We've worked to make this as easy as possible for you. We automatically register all iCare products for iPhone, iPad and Apple Watch where it is purchased at the same time as your new product. After you've bought your new product, we will send you an email confirming the registration of the iCare product. Please keep this email on hand in the event you need to make any claims.

  For Mac purchases, you will need to register the iCare yourself. You can do this simply by filling in the detail on the form https://www.istore.co.za/icare-registration. Once done, we will send you an email confirming the registration of the iCare product. Please keep this email on hand in the event you need to make any claims.

• How to claim paid for iCare

  Should anything happen to your product within the period which iCare covers you, you will need to book an appointment at your closest iStore or online to have your product reviewed. Please remember to include your iCare reference number when you make the booking.

  Once it's been reviewed and the fault has been identified, your product will either be be repaired or replaced depending on the issue. For full terms and conditions related to your specific iCare product, please go to icare-terms-and-conditions