Technical Support

Schedule a technical appointment, get a trade-in assessment, or arrange for battery and
screen replacements at an iStore closest you.

Warning Icon Please read through the below before making a booking.

Get your product ready
before you head to a
store.

Back-up your device
Turn off Find my iPhone
Make sure its fully Charged

Book a slot at the iStore
location nearest to you.

If you don't live near an iStore and need to book your product in for a repair,
you can use our online repair service.

Online Collect. Repair.
Deliver Service

If you don't live near an iStore and need to book your product in for a repair,
you can use our online repair service.

Get your product ready
before you head to a
store.

Back-up your device
Turn off Find my iPhone
Make sure its fully Charged

Ensure that your device has been backed up prior to your booking date.

Please pay the courier fee and complete the form and we will arrange for collection

Potential costs once you arrive for your appointment may include:

iPad, iPhone & Apple Watch Software Support

R300

Standard fee charged if product was not purchased from iStore. An additional fee of R300 can be charged if more time is needed.

Complex Software Support

R600

Standard fee charged if product was not purchased from iStore. Applicable for iPad, Mac, iPhone and Apple Watch. An additional fee of R600 can be charged if more time is needed.

Insurance Quote

R250

Fee charged for an insurance quote issued for an iPhone, iPad or Apple Watch product

Mac Insurance Quote

R600

Fee charged for an insurance quote issued for a Mac product