Save when you trade in and upgrade to the latest Apple product
Trade in your previously loved iPhone, Mac, iPad, Apple Watch, Android phone, or Windows Laptop. Use the trade-in value as credit towards your new product, get cash back into your account when you get a new iPhone or receive an iStore gift card.
Find out how
much you
can get
back.
Select your product to get an estimate. Values are subject to a final physical assessment.
What you can get when
you
Trade-in at iStore
Upfront
discount
In-store
In-store only
Cash back
for iPhone1
In-store & Online
Reduced
monthly
iPhone contract payments
In-store only
iStore
Gift Card
In-store & Online
How Trade in at iStore works
Get an estimate of your iPhone
Complete a few short steps to tell us a little bit more about your product. We'll give you an estimated value based on your answers.
Tell us a little about yourself
Well need a few details so that we can arrange for a courier to fetch your iPhone.
Get your product ready for pick-up or drop-off
You'll need to package your product so that it makes its way to our trade-in centre safely.
Get a Gift card or cash back
If you've bought a new phone from iStore online recently, you could get money back on your credit card. If not, your trade-in value will be given to you as a gift card to use at a later stage.
Get an estimate of your product
Complete a few short steps to tell us a little bit more about your product. We'll give you an estimated value based on your answers.
Come into store for a full evaluations
Book a slot to see our trade-in experts in-store to complete your trade in.
Book now
Get money back
Depending on how you trade in, you can get an upfront discount for a new product, cash back to your account when you get a new iPhone or a gift card to use at a later stage.
Explore more trade-in options
Not sure which Trade-in option is right for you?
Here are our trade in options
In-store | Contract
Contract price freeze
Get your new iPhone and pay the same contract fees.
T&Cs apply.
In-store | Cash or Contract
Pay less upfront
Get a discount on your new iPhone when you trade in.
Online or In-store | Cash or Contract
Trade in. Upgrade. Cash Back
Get up to R22 000 into your bank account.
T&Cs apply.
Frequently Asked Questions
You can trade in your previously loved iPhone, Mac, iPad, Apple Watch, Android phone or Windows
Laptop.
The trade in value you will receive is dependant on the device, model, manufacturer, and condition. Answer a few questions accurately, and once we receive the device within the specified time frame and verify its condition, you'll most likely receive the full amount of the estimated refund.
Keep in mind that the condition of your trade-needs to match what you told us.
You can trade in up to 5 devices for every iPhone, Mac, iPad or Apple Watch purchase
There's no maximum Rand value that you could exceed, even if you trade in up to 5 Apple products.
A trade in kit will automatically be added to your delivery with your iPhone purchase. You can also visit your nearest iStore and request a trade-in kit in store.
Yes, you can receive your trade in estimate online and then choose to receive a home trade in kit or
a you may go in store where a Specialist will evaluate your device on the spot, so the trade-in
credit you get in the store may differ from the estimated trade-in value you received online if the
condition doesn't match what you described.
The final trade in value may be different to the estimated trade in value, as this is subject to a
final visual-grading assessment and functional testing in-store or at our trade in centre.
No problem. We can put the value of your current device on a gift card that you can use anytime. Get
an estimate through the trade-in tool and choose the Gift Card option.
The iStore Gift card you'll receive when you trade in your old products is valid for up to 3 years
from your trade-in date.
Bring your current iPhone with you in store and we'll give you cash back after a physical
inspection. You can trade in on the day or within 30 days of doing your iPhone contract.
Use your trade in value to decrease the cost of an iPhone contract. Only applicable on new contracts
or upgrades.
Customers must bring an original ID Book / Card to store in as well as the product being traded in.
Get cash back into your bank account within 72 hours after trading in.
Back up your product, Turn off Find My and make sure it is fully charged before coming into store.
To turn off Find My on your Apple device:
1. Tap Settings.
2. Tap iCloud.
3. Sign in with your Apple ID, if necessary.
4. Turn off
Find My.
You can book a trade in appointment to make your experience more seamless or pop into one of our
stores nationwide to have your device assessed by one of our technicians.
1. Tap "Settings".
2. Tap "Face ID & Passcode".
3. Sign in with your phone password.
4. Tap "Stolen Device Protection"
5. Tap "Stolen Device Protection" to turn it off
6. Sign in wiTh your Apple ID
7. Wait an hour for it to take effect.
2. Tap "Face ID & Passcode".
3. Sign in with your phone password.
4. Tap "Stolen Device Protection"
5. Tap "Stolen Device Protection" to turn it off
6. Sign in wiTh your Apple ID
7. Wait an hour for it to take effect.
Trade in Terms and Conditions
1. Cash only applicable to iPhone purchases online and iPhone contracts in-store.
iStore offers you the opportunity to trade in your used iStore products in exchange for a discount in any of the iStore's new products. The value of the Trade-in Product will be used as part payment for the New Product or you may elect to receive a store voucher to the value of the Trade-in Product.
Click here for trade in terms and conditions