Apple Pay logo

Now accepting Apple Pay

 

Available at checkout on Safari browsers.

Apple Certified repairs
and Technical Support for Apple products

iStore offers Apple Certified repairs on a selected range of Apple products. These repairs are carried out at our Service Centres that are capable of performing small to large scale repairs as well as unit replacements of Apple products. All repairs ensure your product’s warranty and trade-in values are retained, as well as ensuring that your product works exactly the way it’s supposed to. Simply book a technical appointment below to have your product assessed.

Screen, battery and other repairs.

A full range of Apple Certified repairs available at iStore.

Eligible repairs can be carried out on iPhones that have been damaged by forms of accidental damage, which are limited to LCD fractures and glass fractures, or damage caused by defects in materials and/or workmanship.

Ineligible repairs apply to iPhones that have any 3rd party, missing or disassembled components, intentional tampering or catastrophic damage. There will be a R750 additional levy applied to restore your iPhone back to an Apple Certified condition.

T&Cs apply.

Eligible iPhones purchased from outside of South Africa cannot be serviced in store and will need to be sent away to the central service centre. This is applicable to all hardware repairs and includes screens and batteries.

Your device

  • iPhone 7

    R3399

  • iPhone 8

    R3399

  • iPhone SE (2nd and 3rd Gen)

    R3499

  • iPhone 7 Plus, iPhone 8 Plus

    R3799

  • iPhone XR

    R4499

  • iPhone 11

    R4999

  • iPhone 12 mini, iPhone 13 mini

    R5499

  • iPhone 12, iPhone 13

    R6399

  • iPhone X, iPhone Xs, iPhone 14

    R6499

  • iPhone 15

    R8249

  • iPhone 14 Plus

    R7799

  • iPhone 15 Plus

    R9249

  • iPhone 11 Pro, iPhone 12 Pro, iPhone 13 Pro

    R6499

  • iPhone 14 Pro

    R7799

  • iPhone 15 Pro

    R9249

  • iPhone Xs Max, iPhone 11 Pro Max, iPhone 12 Pro Max, iPhone 13 Pro Max

    R7799

  • iPhone 14 Pro Max

    R9999

  • iPhone 15 Pro Max

    R11249

  • iPhone 12 mini

    R7299

  • iPhone 13 mini

    R7299

  • iPhone 12

    R8299

  • iPhone 13

    R8299

  • iPhone 12 Pro

    R10 899

  • iPhone 13 Pro

    R10 899

  • iPhone 12 Pro Max

    R12 299

  • iPhone 13 Pro Max

    R12 299

  • iPhone 14 Pro

    R13 299

  • iPhone 14 Pro Max

    R16 973.85

  • iPhone 7

    R899

  • iPhone 7 Plus

    R899

  • iPhone 8

    R899

  • iPhone 8 Plus

    R899

  • iPhone SE (2nd generation)

    R899

  • iPhone SE (3rd generation)

    R899

  • iPhone XR

    R1199

  • iPhone Xs

    R1199

  • iPhone Xs Max

    R1199

  • iPhone 11

    R1199

  • iPhone 11 Pro

    R1199

  • iPhone 11 Pro Max

    R1199

  • iPhone 12 mini

    R1199

  • iPhone 12

    R1199

  • iPhone 12 Pro

    R1199

  • iPhone 12 Pro Max

    R1199

  • iPhone 13 mini

    R1199

  • iPhone 13

    R1199

  • iPhone 13 Pro

    R1199

  • iPhone 13 Pro Max

    R1199

  • iPhone 14

    R1499

  • iPhone 14 Plus

    R1499

  • iPhone 14 Pro

    R1499

  • iPhone 14 Pro Max

    R1499

  • iPhone 15

    R1499

  • iPhone 15 Plus

    R1499

  • iPhone 15 Pro

    R1499

  • iPhone 15 Pro Max

    R1499

*Dependent on slot availability.

Repairs not done on weekends or Public holidays.

Here's how to get your Apple device ready for its big day.

Steps to follow before handing in your device.

  • 1

    Back up your product

    During the repair process your iPhone will need to be re-calibrated. This process will wipe all of the content currently on your iPhone. Creating a back up will ensure you're able to restore your iPhone back to your preference. 

  • 2

    Sign out of iCloud

    During the repair process your iPhone will be restored. In order to do this, we require your iPhone to be signed out of iCloud and Find my iPhone deactivated.

  • 3

    Fully charge your product

    During the repair process your iPhone will need to be fully charged in order to run a diagnostic report to determine whether it or any of its other components are fully functional.

Terms and Conditions

iPhones that have the following damage will not qualify for a screen replacement: the housing of the iPhone cannot be damaged severely (light dents and scratches are okay), the iPhone cannot be bent, the iPhone cannot have multiple issues (i.e not only is the screen damaged but the iPhone no longer switches on or has water damage too), rear housing glass cracked or smashed. The costs quoted apply to iPhones with 'eligible' damage. Eligible damage is defined as damage caused by defects in materials or workmanship and some forms of accidental damage, which are limited to Liquid damage, LCD fractures and Glass fractures. iStore will still offer repairs to iPhones with ineligible damage at an additional levy of R750. A device with any of the following conditions is ineligible for out-of-warranty service: Third party display, Missing display, Intentional tampering, missing or disassembled parts of the display and Catastrophic damage. Customers booking in their iPhone for a screen replacement must back up their iPhone, turn Find my iPhone off as well as ensure that the iPhone has been charged or is able to switch on at time of booking it in, in order to run diagnostics. It's imperative that your iPhone is backed-up prior to requesting a screen replacement service as the iPhone will be restored to factory settings and all data will be wiped as part of this repair procedure. The screen repair includes a 90 day warranty or the remainder of your warranty period, whichever is longer.

iStore levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. You will only be eligible for a refund if the product is returned to iStore together with all its accessories, the original product packaging, original tax invoice and subject to an Internal inspection of the product at our Service Centre.This excludes any bulk deals over five units. iStore will not facilitate any bulk deal returns. All faulty products will be covered in the relevant product warranty.