Online returns

Online returns and refunds

If the product you purchased arrived broken, faulty or is not what you thought you ordered, you can return it to iStore by completing the below form.

Please take note of our returns policies here.

If you need to log a repair, you can use our online repair service by following this link.

Please complete the form below and our Online Sales Support team will be in contact to arrange a collection and answer any of your questions.

Name

Surname

Email address

Mobile number

Online Order reference number

Item you wish to return

How would you like to return your product?

Is the product still sealed or have you opened it?

If the packaging is in any way opened, damaged or tampered with, we will charge you a handling fee of up to 20% (twenty percent) of the total purchase price of the Returned Product. For full Ts and Cs please visit https://www.istore.co.za/returns-terms-and-conditions

Why are you returning this item?

Comment if you selected "Other" above

Has your address changed from the initial purchase?

If yes, please add your collection address.

I have reviewed and acknowledge the terms and condition to be accepted

https://www.istore.co.za/returns-terms-and-conditions

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