iStore Shopping Survey

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iStore Shopping Survey

Your Details

First Name

Last Name

Email Address

iStore Purchased From

Product Purchased

Survey Questions

1) How would you rate your experience of the iStore you visited?

12345678910

1.1) What areas can we improve on?

After-sales serviceCellular contract processGeneral ServiceInformation on benefitsPoint of Sale queueProduct knowledgeStaff attitudeStock availabilityWait time to be assisted

1.2) What made your sales experience a good one?

After-sales serviceConvenienceFor the product onlyFriendly staffGeneral service is fantasticiStore added benefitsKnowledgeable staffRange of products available

2) Which of the following iStore Added Benefits influenced your decision to purchase your product from iStore over another retailer?

iCare Plus Extended Warranty with damage coverFree Training (By Appointment Only)Free Setup of your new Apple Product (By Appointment Only)Mac/iPhone/iPad available on cellular contractTrade-inNone

2.1) Where did you find out about the iStore Added Benefits?

TVRadioEmailSocial Media (Facebook, Twitter, Instagram, Youtube etc)In-storeOnline AdvertisingWord of Mouth

3) How likely are you to recommend iStore to your friends and family? (0 - Extremely Unlikely; 10 - Highly Likely)

012345678910

4) Please feel free to comment on your experience at the iStore.

Overall comments.

5) Would you like someone at iStore to contact you regarding your experience?

5.1) Preferred Contact Method?

Contact ID

Sales ID

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