Online Repairs and Collection Form

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Last step to finalise your Repair Collection.

iStore Repairs - Home Collections

Customer Contact Information Required

Order Confirmation Number

Please copy this number from your courier fee confirmation email subject line. i.e #100984086.

First Name

Last Name

Contact Number

Format: i.e 27761532498

Alternative Contact Number

Format: i.e 27761532498

Email Address

Street Address

Complex/Building Name & Unit Number

Suburb

City

Postal Code

Product details required

Device To Be Repaired

I need help locating the serial number and IMEI number on my device?

Serial Number

IMEI Number

Find the serial number or IMEI on your Mac

https://support.apple.com/en-za/HT201581

Find the serial number or IMEI on your iPhone or iPad

https://support.apple.com/en-za/HT204073

Find the serial number or IMEI on your Apple Watch

https://support.apple.com/en-za/HT204520

Find the serial number for your Apple TV

https://support.apple.com/en-za/HT204498

Detailed Fault Description

Are you able to upload pictures of the device?

Device Condition

General condition of the device(e.g scratches, cracks etc).

Device Photos

Image upload: Front of device

Only jpeg & png files can be uploaded | Max file upload size 5mb.

Image upload: Back of device

Only jpeg & png files can be uploaded | Max file upload size 5mb.

Image upload: Corner 1

Only jpeg & png files can be uploaded | Max file upload size 5mb.

Image upload: Corner 2

Only jpeg & png files can be uploaded | Max file upload size 5mb.

Image upload: Corner 3

Only jpeg & png files can be uploaded | Max file upload size 5mb.

Image upload: Corner 4

Only jpeg & png files can be uploaded | Max file upload size 5mb.

Upload: Proof of product purchase

Only pdf, jpeg & png can be uploaded | Max file upload size 5mb.

I need help on how to disable "Find My Device"?

Remove a device from Find My iPhone on iCloud.com

https://support.apple.com/et-ee/guide/icloud/mmfc0eeddd/icloud

"Find My Device" has been disabled?

I Confirm

Please confirm that your device will be backed-up & cleared of any data before sending it with the courier? iStore will not be liable for any loss of data that you might have had on the device thereof.

I Confirm

I confirm that I have properly packaged my device for courier?

Yes

Terms and Conditions?

I Accept