Activate your Free iCarePlus for iPhone

iCarePlus includes a free screen repair and a 2-year Apple warranty - valued at R1999.

iCarePlus icons
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Invoice Number IMEI Number
iStore Invoice Details

Please enter Online/Branch Invoice Number.
IMEI Details

Located at the back of your box or in your phone settings.

Need Assistance?

Please refer to the instructions below if you require assistance of where to find your Invoice Number or your IMEI number:

Invoice Number

Online purchase

You will receive two emails from iStore Online. The first email is your order confirmation and the second email is your payment confirmation. Please use the Order Confirmation number which is provided on the email Subject line of both emails when signing up. Do not use the invoice number:

In-store purchase

You will receive a physical invoice from the store when purchasing your iPhone. Please use the invoice number highlighted in green below when signing up

IMEI number

Your IMEI number identifies your phone by a unique 15-digit number. You can either find it on the back of the packaging box your iPhone was sealed in, or you can find it on your iPhone under Settings. Go to Settings > General and tap About. Scroll down until you see IMEI.

Frequently Asked Questions

How long do I have to activate Free iCarePlus for iPhone?

  • You need to activate within 14 days of your iPhone purchase in order qualify

Which devices are eligible for free iCarePlus?

  • Free iCare Plus is exclusively offered for new iPhone purchases and is not applicable to Certified Pre-Owned (CPO), PLG, or iStore Certified Pre-Owned iPhone purchases.

What does iCarePlus cover?

  • iCarePlus provides you with 1 x accidental damage cover (screen repair) and an extended warranty (standard 1 year of Apple Warranty + 1 additional year). A service fee of up to R1800 will be required for claims.

How will I know when I have activated iCarePlus?

  • You will receive a confirmation email containing your iCare Reference and details of the registered device.

Who do I contact if I have any questions or difficulty activating Free iCarePlus?

What other option do I have to get iCarePlus for my iPhone?

  • You have the option to purchase iCare Plus for iPhone at a cost of R1999. However, this must be done at the time of your iPhone purchase.

Is there a difference between submitting my invoice number or IMEI number?

  • We've provided customers with the flexibility to choose between using their invoice number or IMEI number to activate Free iCare Plus. However, if multiple devices have been purchased and you wish to activate all devices simultaneously, please use your invoice number. Otherwise, if you're using the IMEI number, you will need to activate each iPhone separately.

Free iCarePlus for iPhone (ZA311-100) will only be applicable once you have activated your Free iCarePlus for iPhone within 14 calendar days from the date of your invoice. The Free iCarePlus for iPhone coverage starts on the same day as your iPhone invoice date and will remain active for 24 months (2 years) thereafter. Free iCare Plus is exclusively offered for new iPhone purchases and is not applicable to Certified Pre-Owned (CPO), PLG, or iStore Certified Pre-Owned iPhone purchases. All iStore certified pre-owned iPhone models include a 2 year warranty. For further terms and conditions please click here.