Cellular Applications Terms and Conditions
I hereby declare my understanding and confirm:
- The device/s selected is/are my own choice and that the/their features, capacity, colour and functionality are relevant to my needs.
- The device is only returnable based on technical faults as determined by an Apple Authorised Service Centre of which iStore is one.
- The subscription (price plan) selected is my own choice and the conditions and billing of the subscription and its benefits in terms of airtime, voice minutes, SMS’s and Data have been explained to me, including any monthly billing, bundles and once-off charges.
- International Roaming may be subject to a deposit being paid to my selected Network Operator.
- FUP (Fair Usage Policy) may apply to my contract.
- I am aware that any VAS (Value added Services) or insurance amendments applicable to the contract and device/s must be done by myself by contacting the relevant entity.
- It is my responsibility to insure my device should I want the device covered.
- I am aware of the standard activation/upgrade fee to facilitate my application.
- All other iStore terms and conditions apply. View them here
- All Network Provider terms and conditions apply.
New Line:
- I will be billed on a Pro-Rata basis in the 1st month from the moment that my new line is activated.
Port:
- I am aware that once a number port request has been successfully completed all accumulated airtime, voice (minutes), SMS’s and Data on the old SIM and network will be forfeited.
- I am aware that I will have to give my current service provider a 30 day notice that I want to port out of their network and that this can only happen once my full contract term with my current service provider has reached its full term date.
Upgrade:
- I am aware that with early upgrades there may be financing outstanding on my previous contract and this outstanding finance will be added onto my new contract until fully paid up.
- I declare that all information contained in this submission is accurate and correct.
- I, the undersigned, hereby grant iStore permission to perform my upgrade / new line application on my behalf with the information that I have provided.
Documents accepted for contract applications:
ID: Needed for all cellular applications
- ID book or ID Card or valid passport must physically be in store. No copies.
- If customer is not South African, Visa and Passport must be valid for the entirety of the contract PLUS 6 months
- For existing customers doing upgrades or add on lines, drivers licence can be accepted
We accept Driver's Licenses dependant on the network:
- Vodacom Upgrades only
- Telkom Upgrades and Additional Lines only
- MTN Upgrades and Additional Lines only
- We do not accept Driver's Licenses for Business Applications, only Personal Applications
Documents that qualify as a valid Proof of Residence. Needed for all cellular applications:
- A utility bill reflecting the client's name, date and residential address;
- A recent lease or rental agreement reflecting the client's name, date and residential address;
- Municipal rates and taxes invoice reflecting the client's name, date and residential address;
- Recent motor vehicle license documentation reflecting the client's name, date and residential address; or
- A statement of account issued by a retail store that reflects the client's name, date and residential address;
- Home loan, Vehicle finance from a financial institution.
- Correspondence from body corporate, retirement village or governing body.
- Long /short-term insurance policy documents, or statement.
- Valid lease agreement.
- A statement issued by a linked investment services provider.
Bank Statements for new line applications:
- Latest 3 month bank statements stamped by the bank (Physical or e-stamp). 6 months bank statements for self employed or retired customers.
- Must reflect salary from Pay slip.
Payslip for new applications:
- Latest payslip in the name of the person applying for the contract