Trade in and trade up.

Turn your previously loved products into new ones.

Your new iPhone contract
should cost less
than your old one.

Pay less for your cellular contract
when you trade in.

Learn more

Your new iPhone
should cost less
than your old one.

1Save up to R10 000
when you trade in.

Learn more

1Trade in value calculated on iPhone Xs Max 64GB.

Trade in up to 5 Apple products

the more you trade in, the easier it is to get the product you love.

In-store only

Trade in your previously loved iPhone, iPad, Mac, Apple Watch and Apple TV – even if you bought your product on contract. Use your trade-in value to discount the purchase of any new product, on the same day, or get your trade-in value as an iStore Gift Card to be used at a later stage.

Here’s how it works

Trade in your product

Bring your previously loved product to iStore to get it evaluated at the Tech Desk.

Book an evaluation in store


Get a serious discount

Get an instant discount against your new purchase in-store.


iStore Gift Card

Receive your trade-in value as a gift card that can be used online or at any iStore.

You can also book a trade in collection service for iPhone.

Learn more

Why trade in at iStore

There's no reason to go anywhere else.

Reduced contracts

Use your trade in value to decrease the value of your iPhone contract.

Buy now, or later

The iStore Gift card you’ll receive when you trade in your old products is valid for up to 3 years from your trade-in date.

Best value

Get higher than market value for your trade-in.

Uncapped values

There’s no maximum Rand value that you could exceed, even if you trade in up to 5 Apple products.

Get a new product every year

Use your trade-in value every year when you trade up.

Trade in and trade up.

Trade in our old iPhone and get a discount
off your new iPhone or iPhone contract.

Trade in your previously loved iPhone online today. Start the process from the comfort of your own home - we’ll collect your previously loved iPhone, evaluate it and send you a gift card to the value of your trade-in.

Steps for online trade in

Trade in your previously loved iPhone online today.

Start the process from the comfort of your own home - we’ll collect your previously loved iPhone,
evaluate it and send you a gift card to the value of your trade-in.

Step 1: iPhone valuation

Start by getting an estimated trade in value. You’ll be given an indicative* Trade-in value which is subject to further physical diagnostics checks.

If you’re happy with the value, you can book and appointment in-store or use the online trade in service.

Step 2: Online trade in service

Complete the form with the details of your older iPhone. Once complete, your request will be sent to our trade in centre to activate your trade in collection. Please ensure the address you give us is the one where your iPhone can be collected.

Step 3: Get your iPhone ready for collection

You will need to back up and turn off Find my iPhone before packaging your iPhone safely to avoid damage in transit.

Step 4: Courier collection

A courier will be sent to collect your product within 3 working days of accepting your previously loved iPhone indicative trade-in value.

Step 5: Trade-in Centre diagnostics

Once your product has arrived at our Trade-in centre, it will undergo a thorough hands on diagnostics test. This is to confirm that your iPhone matches the condition determined in the Remote Trade-in review, and to calculate your Final Trade-in value.

Step 6: Final Trade-in

Your iStore Gift card will be issued within 10 working days if your Final Trade-in value matches your indicative Trade-in value. If there’s a difference, one of our trade-in consultants will contact you with a revised Final Trade-in value for you to review and continue with your final trade-in value.

Please ensure you do a full back-up of your iPhone before courier collection.

Terms and conditions

Exclusive to iStore in South Africa. All rights reserved. Trade-in is completed in-store only. The value of the trade-in during the in-store valuation process is subject to the applicant being the lawful owner of the device and the device being in good working order, with no damage whatsoever to the screen, no liquid damage, no damage to the outer shell, including any scratches or small dents, and the device has not had any unauthorised repairs. iStore may reject or decrease the amount of the trade-in valuation if the above conditions are not met or are found to be untrue.A reduced trade-in amount will be paid if the working Apple charger/power cable does not accompany the device when trading it in. Assessment results are final. All user data must be removed from the device. A second evaluation will be completed at the iStore central processing centre to validate the in store grading. Up to Five qualifying products may be traded in against one new or upgrades on iPhone, Mac, iPad, or Apple Watch purchase, either on cash or cellular contract purchase if applicable. If the product to be traded in is linked to a cellular contract, that contract needs to be older than 6 months or it needs to be fully settled. Should there be any money outstanding on the device accepting these terms and conditions serves as a declaration that all outstanding money on the device or any obligation to the cellular network for this device will be settled in full, irrespective of whether the device is traded in before the contract expires. When you buy a new iPhone, Mac, iPad, or Apple Watch for cash, take out a new cellular contract, or upgrade an existing contract the trade in amount will be passed as either an upfront discount on the cash purchases of a new product on same day of a trade-in or as a gift card on other purchases that can be used at a later stage at iStore. Device Trade-in will not be considered if the serial number on my device has been removed, damaged or hidden or if the device itself has been altered, tampered with in any way. iStore will not be held liable for any misrepresentation caused due to an unintentional copy error, and/or omission that may occur on any of our material.

Trade-in value above is based on iPhone 7 128GB. iPhone being traded in must have been purchased in RSA. Offer only available in store. Only products in good and working condition will be accepted for trade in against this offer. Slight cosmetic wear is accepted but is at the discretion of iStore. This offer is only applicable on a trade in of iPhone 7 and iPhone 7 Plus models towards a new iPhone XR.

Only Apple products purchased in South Africa from Authorised Resellers are eligible for trade-in at iStore E&OE.

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