Use your trade in value to decrease the cost of an iPhone contract. Only applicable on new contracts or upgrades.
Buy now, or later
The iStore Gift card you’ll receive when you trade in your old products is valid for up to 3 years from your trade-in date.
Get higher than market value for your trade-in.
There’s no maximum Rand value that you could exceed, even if you trade in up to 5 Apple products.
Get a new product every year
Use your trade-in value every year when you trade up.
Online Trade in for iPhone
Trade in your previously loved iPhone online today. Start the process from the comfort of your own home - we’ll collect your previously loved iPhone, evaluate it and send you an iStore gift card to the value of your trade-in.
Steps for online trade in
Trade in your previously loved iPhone online today.
Start the process from the comfort of your own home - we’ll collect your previously loved iPhone, evaluate it and send you an iStore gift card to the value of your trade-in.
Start by getting an estimated trade in value through our online calculator
Step 2: Online trade in service
Complete our newly updated online trade in collection form.
Step 3: Get your iPhone ready for collection
Prepare your unit for collection, turn off Find My iPhone, back up your device.
Step 4: Courier collection
A courier will be sent to collect your unit within 3 working days.
Step 5: Trade-in Centre diagnostics
Following a hands on diagnostics assessment at our Trade-In Centre, you’ll be offered a final value to accept.
Step 6: Final Trade-in
An iStore Gift card will be issued within 3 working days of accepting your Final Trade-In value
Please ensure you do a full back-up of your iPhone before courier collection. If Find my iPhone is not deactivated, we will not be able to book an appointment.
Trade in up to 5 Apple products
the more you trade in, the easier it is to get the product you love.
Trade in your previously loved iPhone, iPad, Mac, Apple Watch and Apple TV – even if you bought your product on contract. Use your trade-in value to discount the purchase of any new product, on the same day, or get your trade-in value as an iStore Gift Card to be used at a later stage.
Exclusive to iStore in South Africa. All rights reserved. Trade-in is completed in-store only. The value of the trade-in during the in-store valuation process is subject to the applicant being the lawful owner of the device and the device being in good working order, with no damage whatsoever to the screen, no liquid damage, no damage to the outer shell, including any scratches or small dents, and the device has not had any unauthorised repairs. iStore may reject or decrease the amount of the trade-in valuation if the above conditions are not met or are found to be untrue.A reduced trade-in amount will be paid if the working Apple charger/power cable does not accompany the device when trading it in. Assessment results are final. All user data must be removed from the device. A second evaluation will be completed at the iStore central processing centre to validate the in store grading. Up to Five qualifying products may be traded in against one new or upgrades on iPhone, Mac, iPad, or Apple Watch purchase, either on cash or cellular contract purchase if applicable. If the product to be traded in is linked to a cellular contract, that contract needs to be older than 6 months or it needs to be fully settled. Should there be any money outstanding on the device accepting these terms and conditions serves as a declaration that all outstanding money on the device or any obligation to the cellular network for this device will be settled in full, irrespective of whether the device is traded in before the contract expires. When you buy a new iPhone, Mac, iPad, or Apple Watch for cash, take out a new cellular contract, or upgrade an existing contract the trade in amount will be passed as either an upfront discount on the cash purchases of a new product on same day of a trade-in or as a gift card on other purchases that can be used at a later stage at iStore. Device Trade-in will not be considered if the serial number on my device has been removed, damaged or hidden or if the device itself has been altered, tampered with in any way. iStore will not be held liable for any misrepresentation caused due to an unintentional copy error, and/or omission that may occur on any of our material.
Trade-in value above is based on iPhone 7 128GB. iPhone being traded in must have been purchased in RSA. Offer only available in store. Only products in good and working condition will be accepted for trade in against this offer. Slight cosmetic wear is accepted but is at the discretion of iStore. This offer is only applicable on a trade in of iPhone 7 and iPhone 7 Plus models towards a new iPhone XR.
Only Apple products purchased in South Africa from Authorised Resellers are eligible for trade-in at iStore E&OE.