Frequently Asked Questions
What is the difference between a full payment and a deposit?
You can now make a deposit on your order by paying 25% of your purchase upfront to get priority access to new stock when it arrives. Customers who have made full payment on their pre-order purchases will have their orders shipped as soon as stock arrives. Customers who have made a deposit on their pre-order will have priority access from the waitlist when new stock arrives after full payment orders have been fulfilled.
What is the value of the deposit I have to pay?
The deposit will be 25% of the price of your order. Please go to the product page to get the exact value of your deposit.
How long after I've paid my deposit will I get an email to pay the balance?
Once we recieve stock of the product you want you will receive an email to pay the balance.
Once I've recieved the email to pay the balance how long do I have to pay?
Once you've recieved the email prompting you to pay the balance, please make the payment within 24 hours. After 24 hours has passed, the next group of customers will be alerted and given the oppurtunity to pay the remainder of the balance.
How long after I've paid my deposit will it take to recieve my order?
This is dependant on when we recieve stock for your order. We'll let you know as soon as we've allocated the units for your purchase.
Just a reminder that once the balance is paid it doesn't guarantee your order will be fulfilled immediately. You will be pushed up the priority list and your order will be dispatched when it becomes available.
Where do i find updates on my purchase
You may access updates on your deposits from Account on your dashboard as well.