Just Launched

Trade in and trade up, online

Trade in our old iPhone and get a discount off your
new iPhone or iPhone contract.

Trade in your previously loved iPhone online today. Start the process from the comfort of your own home - we’ll collect your previously loved iPhone, evaluate it and send you a gift card to the value of your trade-in.

Get up to R10000* back when you trade in at iStore.

You'll qualify for an iStore Gift Card that you could use to discount the price of your new iPhone, once you've succesfully
traded in your old one. Think of this as a pre-purchase discount on your new iPhone.

Values are estimated and subject to a Trade-in evaluation.

*When trading in an iPhone Xs.

Get up to R3000 back

when you trade in your

iPhone 7.

Get up to R4000 back

when you trade in your

iPhone 8.

Get up to R7000 back

when you trade in your

iPhone X.

Get up to R9500 back

when you trade in your

iPhone Xs Max.

*It’s advised to have a spare iPhone available when opting in for the iStore Gift Card process, as your iPhone would have to be sent in to our Trade-in Center.

Our online trade in process

Answer a few questions to get started, wherever you are

Step 1: Chat to us

One of our online trade-in consultants will be available to assist you via our online chat system during regular business hours. Alternatively we could call you back within 24 hours if requested.

Step 2: Remote Trade-in Review

Your trade-in Consultant will take you through a few questions and run a remote diagnostics test on your iPhone to help determine the Indicative* Trade-in value of your iPhone.

Step 3: Indicative Trade-in value

You’ll be given an Indicative* Trade-in value which is subject to further physical diagnostics checks. If you accept this value we can proceed with collection of your previously loved iPhone.

Step 4: Courier collection

A courier will be sent to collect your product within 3 working days of accepting your previously loved iPhone indicative trade-in value. You will need to back up and turn off Find my iPhone before packaging your iPhone safely to avoid damage in transit.

Step 5: Trade-in Centre diagnostics

Once your product has arrived at our Trade-in centre, it will undergo a thorough hands on diagnostics test. This is to confirm that your iPhone matches the condition determined in the Remote Trade-in review, and to calculate your Final Trade-in value.

Step 6: Final Trade-in

Your iStore Gift card will be issued within 7 working days if your Final Trade-in value matches your indicative Trade-in value. If there’s a difference, one of our trade-in consultants will contact you with a revised Final Trade-in value for you to review and continue with your final trade-in value.

Online process should take around 40 minutes. Please ensure you do a full back-up of your iPhone before courier collection.

Let’s get you started.

Start chatting to one of our online trade-in consultants to determine your Trade-in value.

Why trade-in at iStore

There's no reason to go anywhere else.

Get a new product every year

Use your trade-in value every year when you trade up.

Best value

Get higher than market value for your trade-in.

Buy now, or later

The iStore Gift card you’ll receive when you trade in your old products is valid for up to 3 years from your trade-in date.

Terms and Conditions

Online Trade ins are limited to 1 iPhone. We cannot process multiple products at this time.

Only iPhone from 7 and newer will be accepted for trade in through the online programme.

For the full terms and conditions for online trade in please click here.

Your account for everything iStore.