Frequently Asked Questions

• What is iStore Finance?

  iStore Finance is a new offering at iStore allowing you to customise your payment plan for iPhone, iPad, or Mac. Tailor your monthly instalment by choosing the financing term (3 to 36 months), and selecting an upfront trade-in for your device.

• What documents do I need for the application?

  To complete your application, you'll need to submit your ID, proof of address (not older than 3 months), latest payslip, and latest 3 months' bank statement. For self-employed applicants, additional documents may be required, and a consultant will communicate this when requesting documents.

• How does iStore Finance differ from other Cellular Network Provider offers?

  iStore Finance lets you fund your device independently from your SIM card subscription. Enjoy flexible financing terms, competitive upfront trade-in deals, and the option for forward trade-ins. Settle your contract early and upgrade hassle-free without extra costs.

• Can I trade in my current device?

  Yes, you can trade in your iPhone, Mac, iPad, Apple Watch, Android Phone, or Windows Laptop at selected participating stores*. Please visit www.istore.co.za/trade-in-1 for more details. Standard trade-in terms and conditions apply.

• Can I take multiple devices on iStore finance?

  Unfortunately, this is limited to one device per customer at the moment.

• Am I allowed to pay more than the debit order amount?

  Debit orders are automatically generated based on the initial monthly installment agreed upon at the start of the agreement. Customers cannot make variable payments each month or use direct deposits to offset the loan balance. However, if you wish to settle the full outstanding amount, you may do so.

• Can this offer be taken out on a business name?

  Unfortunately not. This product is currently offered to consumers only. Should you wish to take out a business contract with iStore, we have an iStore B2B team that is able to assist you.

• Can I apply for iStore Finance if I am a South African citizen working remotely for an international company?

  Yes, you may apply. However, the required documentation will depend on whether your salary is paid into a South African or a foreign bank account. Additional bank statements and payslips will be required to verify your income, and a letter of employment may also be necessary. Please note that debit orders can only be processed from a South African bank account that is sufficiently funded for daily use. Due to the unique nature of your application, it will be escalated to a credit analyst for review, which may extend the processing time.

• How long will the entire process take?

  The duration of the process may vary, as it depends on multiple factors. While it is difficult to provide an exact timeline, we strive to ensure that the process is as efficient and seamless as possible for you.

• What happens if I am declined?

  If your credit application is declined, it is due to a thorough review of various factors in line with our credit policies. While we are unable to provide specific details about the decision, we encourage you to review your financial status and consider steps to improve your credit profile. You are welcome to reapply in the future once your circumstances change.

  In the meantime, we offer alternative iStore exclusive funding options. Please feel free to reach out to us for more information on these options, or if you have any questions or need further assistance.