Frequently Asked Questions

• How many screen breakage instances are allowed per subscription year for the Mac?

  Only 1 screen breakage instance is allowed per subscription year.

• Is the iCare Subscription for the Mac auto renewable?

  Yes, the iCare Subscription for the Mac is auto renewable annually unless cancelled by the customer.

• Can iStore update the pricing of the iCare Subscription for the Mac?

  Yes, iStore retains the right to update pricing based on significant fluctuations in economic indicators such as inflation and foreign exchange.

• Will a once off service fee be applicable for claim instances on the Mac?

  Yes, a once off service fee will be applicable on all claim instances for the Mac as per the schedule provided.

• Is liquid damage covered under the iCare Subscription for the Mac?

  No, liquid damage is not covered under the iCare Subscription for the Mac.

• When can I purchase my iCare subscription cover for my Mac?

  If you would like to purchase iCare Subscription you have up to 14 days from the day you've purchased your Mac.
  
  If you would like to purchase iCare once-off you have up to 12 months from the day you've purchased your Mac.

• What is the refund policy?

  iStore is committed to promptly refunding iCare subscriptions within 14 days from the date the customer receives the new iCare subscription invoice. The refund will be issued based on the original payment method used for the purchase of the products.
  
  Refund Processing Time: PayU Refunds may take up to 14 days to reflect back in the account from which the payment was made.
  
  Refund Eligibility: You are eligible for a refund for your iCare subscription only if the cancellation is requested within 14 days of your most recent billed invoice.