Everything you need to know about upgrading your cellular contract | iStore

Upgrading your iPhone is an exciting time, filled with the anticipation of getting your hands on the latest features. However, it can also be a bit confusing if you're not sure where to start or what to expect. In this guide, we'll answer some of the most common questions people have when it's time to upgrade their cellular contract.

Can I upgrade my existing contract at iStore even if I initially signed up directly with the network?

Yes, absolutely. Your contract remains with your network provider, but iStore can facilitate the upgrade for you. Plus, we offer several benefits, including free iCare Plus (extended 2-year warranty and Guaranteed Buyback offer), best-in-market trade-in offers, free device setup, and free technical support.

How do I know if I'm eligible for an upgrade?

Your eligibility typically depends on the term of your current contract, which is usually 24 or 36 months. However, many networks offer 'early upgrades’, allowing you to renew your contract up to 6 months before it officially ends.
It's important to keep in mind that upgrading before your contract is up may incur early upgrade fees. Confirm with a cellular consultant at iStore, either online or in-store, to understand any potential costs associated with upgrading early.
To check your upgrade eligibility, you can visit any iStore at your convenience or email us at onlinecellular@istore.co.za.

Does iStore Offer Trade-In Options?

Yes, we do. At iStore, we offer best-in-market trade-in values for your Apple device. It’s a great opportunity to trade in your current iPhone and save when upgrading your contract. After all, your new iPhone should cost less than your old one. We have two options for trading in when upgrading on a cellular contract:

Contract Price Freeze:

This option is available in-store at the time of your contract upgrade. We'll assess the trade-in value of your iPhone, and if you wish to proceed, we'll reduce the amount you need to pay each month for your contract. You can save up to R800 per month on your contract by trading in. This option is ideal for those who want to keep their monthly payments low.

 
Cash Back:

Upgrade your contract online or in-store and trade in your current iPhone within 30 days of upgrading. Simply visit your nearest iStore anytime, or make a booking by clicking here. We'll assess the trade-in value of your iPhone, and if you wish to proceed, we'll deposit the amount directly into your bank account. This option is perfect for customers who prefer to receive the full value in cash and have more time to set up their new iPhone and transfer files from their old device.

Can I upgrade online, or do I need to visit a store?

At iStore, we offer the convenience of upgrading online and in-store.  

Upgrade Online:

Enjoy the convenience of upgrading from the comfort of your home by clicking here. You'll be directed to our contract application page where you'll need to sign in. Please note that for online applications, we'll require your ID and proof of residence. If you don't have all your information ready, you can save your application and complete it later. We’ll call you back within 48 hours once you’ve submitted your application and guide you on the next steps.

Upgrade In-store:

If you prefer a personal touch, you can visit any of our 37 stores at your convenience. Click here to view all our store locations. You just need to bring your ID along.

What new iPhones are available for upgrade?

When you're eligible for an upgrade, you'll have a range of new iPhones to choose from. You can compare iPhone models on our website here.

If you're unsure how much storage space you need, it's helpful to compare it with your current usage. On your iPhone, go to Settings > General > iPhone Storage to see how much storage you're using, how it's being used, and how much you have left. If you're nearing your limit with a lot of apps, music, or photos, consider opting for an iPhone with a larger capacity. On the other hand, if you're not using much storage and rarely download apps or take photos, an iPhone with a smaller capacity may be more suitable for you.

Where can I view available contract deals?

New deals are available each month for Vodacom, Telkom, and MTN on our website. You can view all available contract deals here and use the sidebar to filter according to your preferences.

What should I consider when choosing the right contract?

When choosing the right contract, carefully review the package details to make sure it fits your budget and meets your needs. Typically, a package will include data, minutes, and SMS. Make sure the plan provides the right balance of these elements for your usage habits.

It’s a good idea to check your current typical monthly usage to determine the right amount for your new contract. You can do this by checking your recent bills or usage summary provided by your network provider.

There are over 3000 cellular contract packages across the networks to choose from and if you're struggling to decide, iStore has a list of "top picks" that includes 295 different combinations to give you the best value.

What is the difference between an Open Line and a Top Up contract?

Open Line:
An Open Line contract provides you with a set allocation of voice, SMS, and data bundles each month based on your chosen package. Once these bundles are used up, any additional usage will incur out-of-bundle rates on your next bill.

Top-Up:

A Top-Up contract offers specific values or a combination of airtime, SMS, and data each month. Once these allocated values are depleted, you will not be able to make calls, send SMS, or use data for the remainder of the month to prevent additional charges on your bill. However, you can purchase additional Top-Up bundles separately throughout the month to maintain your communication and data usage capabilities.

Will my new iPhone come with a warranty?

Yes, all upgrades at iStore come with free iCare Plus, giving you peace of mind for your new iPhone. This extends your warranty to 2 years and includes 1x damage protection in the case that your screen gets damaged (a service fee will apply). After the 2-year period, we offer a monthly subscription to extend your iPhone warranty.

We’ve also added a guaranteed buyback offer to iCare Plus, so you can get 55% of your iPhone’s value back when you trade in and upgrade after 24 months.

Can I get insurance for my new iPhone?

Absolutely! iStore offers comprehensive insurance plans that covers theft, loss, accidental damage, and liquid damage. Please note that you must apply for insurance within 60 days of upgrading your contract. Click here to get an instant quote on our website.

Can I get help with setting up my new iPhone?

Of course. Visit any of our stores at your convenience, and we'll be happy to assist you with transferring all your files to your new iPhone. We can also help set up accessories such as screen protectors and ensure your new iPhone is ready to use!