Delivery Policy

NOTE: iStore or the Third Party Seller will indicate the acceptance of your order by delivering the Goods to you or allowing you to collect them, and only at that point will an agreement of sale between you and iStore or the Third Party Seller come into effect (the “Sale”). This is regardless of any communication from iStore stating that your order or payment has been confirmed. IStore will indicate the rejection of your order (by IStore itself or the Third Party Seller) by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.

Our delivery charges are subject to change at any time, without prior notice to you

Return of Goods on the request and at the cost of the Customer, the Company may, in its sole discretion, accept the return of Goods which are not damaged or subject to any claim by a third party. The Company shall give the Customer a credit reflecting the invoiced value of such returned Goods, less a 10% handling charge.

General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are only available for delivery to addresses in South Africa. [We also accept orders from international customers who are shipping to addresses in South Africa only.]  Any shipments outside of South Africa are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within [15] business days of the date of your order. Business day mean Monday to Friday, except holidays.

Please note we do not ship on [Sundays].

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

[You can provide special delivery instructions on the check-out page of our website.]

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. Sales tax is charged according to the province or territory to which the item is shipped.

Damaged Items in Transport

If you have any questions about the delivery and shipment or your order, please contact us at

Office Details

211 Leonie Street, Doringkloof, Centurion, 0157

Tel: +27 12 663 2082

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