iStore's Covid-19 protocols

Safety measures when entering iStores.

This store will not exceed a ratio of 1 customer per consultant and adheres to general social distancing requirements.

All products on display and for sale are frequently wiped down with disinfectant.

Technical appointments should be booked at

Customers will be screened and are required to wear a cloth mask before entering the store

Please note: If stores are busy, customers may have to wait outside for a short period before entering.

COVID-19 screening

In terms of the Risk-Adjusted Strategy published on 3 May 2020, for the Communication and Digital Technologies sector, iStore is required to screen all their customers. As such we have to ask you the following questions:

Unfortunately, if you answer “yes” to any of the following questions,
we cannot allow you to enter our store.

Thank you for understanding.

We maintain these measures as a commitment to the safety of our staff and customers.

  • Fever, chills or sweating
  • Difficulty breathing
  • New or worsening cough
  • Redness of eyes
  • Sore throat
  • Fatigue, weakness or tiredness
  • Aching throughout the body
  • Nausea, vomiting or diarrhoea
  • Loss of smell or taste
  • Temperature in excess of 37.3°

Guidelines for sanitising packaging

Your product will be packaged under strict hygiene controls at our warehouse.

Once you have received your product, please handle the brown box delivered to you with gloves if possible. Once the brown box has been opened, transfer the inner product without touching it if possible. Dispose of the brown box and remove gloves.

You may wipe the outer plastic layer of your product packaging with disinfectant.

PLEASE DO NOT use any disinfectant wipes, spray or cleaner on the product itself (once removed from packaging). Any damage caused as a result of this will void your warranty.